Plain-English privacy for a proofing workflow.

1. Information We Collect

We collect the information needed to run the service. That may include studio account details, workspace settings, branding choices, client names and email addresses, gallery metadata, uploaded proofing or delivery files, client selections, notes, support messages, and basic technical information such as browser, device, IP address, log, and security events.

Payments and subscription details are processed by our payment provider. We do not intentionally store full payment card numbers on LumenProof systems.

2. How We Use Information

We use information to:

• provide, secure, and improve LumenProof;
• create and display studio workspaces, galleries, proof selections, and final downloads;
• send transactional emails such as gallery links, proofing reminders, and delivery notices;
• support studios and troubleshoot issues;
• handle billing, account administration, and fraud prevention;
• comply with legal, security, and operational obligations.

3. Studio and Client Gallery Data

Studios control the client and gallery information they upload or create in LumenProof. If you are a client viewing a proofing gallery, the studio that sent you the gallery link is usually the best first contact for access, correction, selection, or deletion requests.

We do not sell studio client lists, proofing galleries, or uploaded image files.

4. Sharing Information

We share information only as needed to operate the service. For example, we may use hosting, storage, email, analytics, security, customer support, and payment providers. We may also disclose information if required by law, to protect the service and our users, or as part of a business transfer such as a merger or acquisition.

5. Retention and Deletion

We keep information while it is needed for the service, account management, security, legal compliance, and reasonable backup or audit purposes. Studios can delete galleries and assets through the product where supported. Some deleted information may remain in logs or backups for a limited time before it ages out.

6. Security

We use reasonable administrative, technical, and organizational safeguards for the information we handle. No internet service can guarantee perfect security, but we design LumenProof around tenant separation, authenticated admin access, and careful handling of client gallery links.

7. Your Choices

Studios can review and update account, branding, gallery, and client information in the admin workflow. You can also contact us about access, correction, or deletion requests. Marketing messages, if any, can be unsubscribed from, but transactional emails may still be sent when they are necessary to provide the service.

8. Children

LumenProof is not directed to children under 13. Studios should only upload or share client information and images when they have the permissions needed for their own business and clients.

9. Changes

We may update this policy as the product, vendors, or legal requirements change. If the changes are material, we will take reasonable steps to make the update visible.